XPERT ADVISERS Privacy Policy

Introduction

Welcome to XPERT ADVISERS, a comprehensive consultancy platform for education management. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you use our platform to manage groups, brands, students, consultants, universities, courses, and intakes.

By using XPERT ADVISERS, you agree to the collection and use of information in accordance with this policy. Please read it carefully before using our services.

Information We Collect

To provide our consultancy services effectively, we collect several types of information:

• User Account Data: Information required to create and manage accounts for group admins, brand managers, consultants, and students:
  • Full name, email address, phone number
  • Organization details (for groups/brands)
  • Professional qualifications (for consultants)
  • Profile pictures and contact information
• Student Information: Data related to student progression through the consultancy process:
  • Educational background and documents
  • Application stage (inquiry, application, etc.)
  • Preferred universities, courses, and intakes
  • Consultant assignment history
• Platform Usage Data: Information about how you interact with our platform:
  • IP address, browser type, device information
  • Feature usage patterns and preferences
  • Document uploads and downloads
  • Communication logs within the platform

How We Use Your Information

XPERT ADVISERS uses collected data to:

• Facilitate group and brand management for organizations
• Track student progression through various application stages
• Match students with appropriate consultants
• Manage university, course, and intake information
• Enable document sharing and collaboration
• Provide analytics and reporting for groups/brands
• Improve our platform features and user experience
• Send important notifications about application deadlines
• Provide customer support and technical assistance

Data Sharing & Access Control

Our platform allows controlled sharing of information based on user roles:

• Group admins can access data within their organization
• Brand managers see information relevant to their brands
• Consultants access only their assigned students' data
• Students control who can view their documents and information
• We never sell your personal data to third parties

Document Security

We implement robust security measures for all uploaded documents:

• Encryption of documents in transit and at rest
• Granular access controls for sensitive documents
• Audit trails for document access and modifications
• Secure storage with regular backups

Cookies & Tracking

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze platform usage for improvements
• Provide personalized dashboard experiences

You can control cookies through your browser settings, but some platform features may not function properly without them.

Data Retention

We retain your information only as long as necessary:

• Active student records are maintained throughout the application process
• Completed applications are archived for 5 years
• Inactive accounts are deleted after 2 years of dormancy
• You can request deletion of your data at any time

Changes to This Policy

We may update this policy as our platform evolves. Significant changes will be:

• Announced through platform notifications
• Highlighted with the updated "effective date"
• Available for review before they take effect

Contact Us

For privacy-related inquiries or data requests: